HELP CENTER - FREQUENTLY ASKED QUESTIONS

IwiDecor is a design studio and manufacturer specializing in custom wall décor.

We create and produce canvas prints, PVC wall panels, wall murals, decorative room dividers, decorative wall clocks and other interior décor products in our own workshop.

By combining original designs, premium materials and in-house production, we're able to offer products that are both beautiful and made to last.

Yes.

Every product is made to order in our own workshop.

This allows us to maintain high quality standards, offer custom sizes and personalize many of our products according to your requirements.

Our recommendation:
Because we manufacture everything ourselves, we're also happy to help with custom projects and unique design ideas.

Unlike many online stores, we don't simply sell ready-made products.

We create, adapt and manufacture each product specifically for your order.

Many of our designs are available across different product categories, allowing you to create a coordinated interior using the same artwork as a canvas print, wall mural, decorative room divider or wall clock.

Good to know:
If you've found a design you love, there's a good chance we can produce it in a different format as well.

Absolutely.

Many of our products can be customized using your own photo, artwork, logo, text or specific dimensions.

Before production begins, we'll always send you a digital preview for approval, giving you the opportunity to request changes if needed.

Yes.

We regularly work with interior designers, architects, hotels, restaurants, offices, medical practices and other businesses.

We also produce custom décor for commercial spaces, branded interiors and larger design projects.

Of course.

If you're unsure which product, size, material or design would work best, we'd be happy to help.

Simply send us a photo of your room or describe your project, and we'll recommend the most suitable solution.

Start by thinking about the room, its style and the atmosphere you'd like to create.

A large canvas print or wall mural can become the focal point of the room, while decorative room dividers and wall clocks add both character and functionality.

💡 Our advice:
If you're unsure, send us a photo of your room. We'll be happy to recommend the most suitable product, size and design.

The size of your wall décor should be in proportion to the available wall space and the surrounding furniture.

For larger walls, oversized canvas prints, multi-panel wall art or wall murals usually create the best visual impact. Smaller spaces often look better with more compact designs.

Good to know:
Many of our products are also available in custom sizes.

Your wall décor should complement the colours already present in the room.

You can either match existing tones for a harmonious look or introduce contrasting colours to create a stronger visual statement.

If you're planning a complete room makeover, wall murals often provide the greatest visual transformation.

Absolutely.

If you can't decide between a few designs, we'd be happy to help you compare them based on your interior style, room size and colour palette.

Simply send us a photo of your room together with the designs you're considering.

In many cases, yes.

One of the advantages of IwiDecor is that many of our designs can be produced as different types of wall décor.

The same artwork may be available as a canvas print, PVC wall panel, wall mural, decorative room divider or decorative wall clock.

❤️ Our recommendation:
Using the same design across different products is a great way to create a beautifully coordinated interior.

It depends on the effect you'd like to achieve.

• Canvas prints are perfect for adding style and personality to your walls.
• Wall murals create the biggest visual transformation by covering an entire wall.
• Decorative room dividers help define spaces while also serving as a striking design feature.

If you're unsure which option is best, we'll gladly help you choose.

Most likely, yes.

Our collections include modern, minimalist, Scandinavian, classic, abstract and nature-inspired designs suitable for many different interior styles.

If you need advice, simply send us a photo of your room.

Of course.

We'll be happy to help you choose the right product, material, size and design before you order.

❤️ Our recommendation:
The more information you can provide—such as room photos, wall measurements or design ideas—the more accurate our recommendation will be.

We offer several types of decorative wall art, including:

• 🖼️ Canvas prints;
• 🎨 PVC wall panels;
• 🧩 Multi-panel wall art;
• 🕒 Decorative wall clocks based on selected designs.

Many of our designs are available in different product formats, making it easy to create a coordinated interior.

The main difference is the material and overall appearance.

Canvas prints are printed on premium artist canvas and stretched over a solid wooden frame, creating a classic gallery-style look.

PVC wall panels are printed directly onto a rigid PVC board. They have a clean, contemporary appearance and are especially suitable for modern interiors.

❤️ Our recommendation:
If you're looking for a warm and timeless feel, choose a canvas print. For a sleek and modern look, PVC wall panels are an excellent choice.

Both materials offer excellent print quality, so the choice mainly depends on your interior style.

Canvas prints remain the most popular option thanks to their elegant appearance and versatility, while PVC wall panels are a favourite for minimalist and contemporary spaces.

We use carefully selected materials designed for long-lasting interior décor.

Canvas prints are produced using premium canvas stretched over durable wooden frames, while PVC wall panels are made from high-quality rigid PVC boards.

We print using professional UV-resistant, eco-friendly inks that provide vibrant colours and excellent durability.

The prints are designed to retain their colour for many years under normal indoor conditions.

Yes.

Every canvas print and PVC wall panel comes with hanging hardware already installed on the back, so it's ready to hang straight out of the box.

If preferred, we can also supply double-sided mounting tape, although we generally recommend using the supplied hanging hardware.

Yes.

Most designs are available in several standard sizes, and many products can also be made to your exact dimensions.

Absolutely.

We can create personalised canvas prints and PVC wall panels using your own photographs, artwork or digital designs.

Before production begins, we'll always send you a digital preview for approval.

Yes.

Whether you already have a finished design or just an idea, we'll help prepare it for printing and recommend the most suitable product and size.

Cleaning is simple.

Use a soft, dry or slightly damp microfiber cloth to gently remove dust. Avoid abrasive cleaners or harsh chemicals.

No.

Thanks to our professional printing technology and high-quality UV-resistant inks, the colours remain vibrant for many years under normal indoor conditions.

Yes.

Canvas prints and PVC wall panels are suitable for kitchens, provided they are not installed directly behind cooking surfaces or exposed to excessive heat and steam.

PVC wall panels are particularly well suited to bathrooms thanks to their moisture-resistant surface.

Canvas prints can also be used in well-ventilated bathrooms where humidity remains within normal levels.

In many cases, yes.

Most of our designs can also be produced as decorative wall clocks, allowing you to match different décor products throughout your home.

A single-panel canvas print displays the entire design on one piece.

Multi-panel wall art divides the artwork across two, three or more panels, creating a more dynamic and contemporary look while adding greater visual impact.

💡 Our advice:
Multi-panel wall art works especially well on larger walls above sofas, beds and dining tables.

We offer three premium wall mural materials:

• Premium Non-Woven (Fleece)
• Premium PVC
• Premium Textured Finish

Each material offers excellent print quality while providing different finishes and characteristics to suit various interiors.

❤️ Our recommendation:
For most homes, we recommend our Premium Textured Finish. It combines outstanding print quality with an elegant textured surface that gives walls a more natural appearance.

The best choice depends on your room and personal preferences.

• Premium Non-Woven – easy to install and an excellent all-round choice.
• Premium PVC – highly durable and easy to clean.
• Premium Textured Finish – adds depth and creates a premium decorative effect.

💡 Our advice:
If you're unsure, our textured finish is the option we recommend most often.

All three materials deliver excellent image quality, but they differ in surface finish and texture.

Non-Woven offers a smooth matte appearance, PVC provides extra durability and easy maintenance, while the Textured Finish creates additional depth and a more luxurious look.

Detailed information about the characteristics of each wall mural material is available on our website.

There you'll find information about thickness, surface finish, installation and maintenance.

Yes.

Our wall murals are available in several standard sizes as well as custom dimensions.

If your wall requires a specific size, simply enter your measurements when placing your order.

Measure the full width and height of the wall you want to cover.

We recommend adding a small installation margin to allow for perfectly straight trimming during installation.

Absolutely.

We produce custom-sized wall murals to fit your wall as accurately as possible.

Good to know:
When adjusting a design to custom dimensions, the composition may change slightly. Depending on the proportions, parts of the image may be cropped or extended.

Before printing, we'll always send you a digital preview for approval.

Yes.

We can produce personalised wall murals using your own photographs or artwork, provided the image quality is suitable for large-format printing.

Yes.

If you already have an image or design, we'll check its quality and let you know whether it's suitable for printing.

For the best results, we recommend high-resolution images.

If you're unsure whether your file is suitable, simply send it to us and we'll evaluate it before production.

Our wall murals are designed for straightforward installation.

The adhesive is applied directly to the wall, making installation cleaner and easier.

Yes.

Detailed installation instructions are included with every wall mural.

Yes.

Most customers install their wall murals themselves. If you follow the installation instructions carefully, the process is straightforward.

Most wall murals can be cleaned gently using a soft, slightly damp cloth.

Avoid abrasive cleaning products or excessive moisture.

Yes, depending on the material.

Our PVC wall murals are particularly suitable for rooms with higher humidity, while the other materials perform well in normal indoor environments with good ventilation.

Each room divider is printed on premium artist canvas stretched over a lightweight wooden frame.

The sturdy construction makes the divider durable while remaining easy to move whenever needed.

The panels are connected with durable metal hinges, allowing the divider to fold smoothly in both directions.

The wooden frame provides excellent stability while keeping the overall weight low.

Our room dividers are available with three, four, five or six panels.

This allows you to choose the configuration that best suits your space.

The ideal size depends on the width of the area you'd like to divide or decorate.

• 3 panels – perfect for smaller rooms or decorative accents.
• 4 panels – a versatile choice for most interiors.
• 5–6 panels – ideal for larger spaces or creating more privacy.

We recommend positioning the divider with a slight fold rather than fully extended.

This provides maximum stability and helps the divider maintain its shape.

Each divider also includes adjustable feet to compensate for uneven floors.

Our decorative room dividers are suitable for a wide variety of interiors, including:

• 🏠 homes and apartments;
• 💇 beauty salons and studios;
• 🏥 medical clinics and treatment rooms;
• 🏢 offices and reception areas;
• 🏨 hotels and guest houses;
• 🍽️ cafés and restaurants.

Yes.

Many customers use our room dividers as semi-permanent partitions to separate living areas, workspaces or commercial interiors without building a fixed wall.

Absolutely.

Our room dividers are increasingly popular as stylish backdrops for photography, video production, beauty salons, content creators and social media.

Single-sided dividers display the printed artwork on one side only.

Double-sided dividers feature printed artwork on both sides, making them ideal when both sides remain visible.

❤️ Our recommendation:
Most customers choose the same mirrored design on both sides. This creates the cleanest appearance while hiding the canvas edges more effectively.

Yes.

You can choose different artwork for each side of a double-sided room divider.

Good to know:
When different images are used, the edge of one print may be slightly visible from the opposite side. For this reason, we usually recommend using the same mirrored design whenever possible.

Yes.

We can produce personalised room dividers using your own photographs or artwork.

Before production begins, we'll always send you a digital preview for approval.

Absolutely.

Whether you already have a finished design or just an idea, we'll help prepare it for printing and recommend the best layout.

Yes.

We regularly produce branded room dividers featuring company logos, corporate graphics and custom branding for offices, exhibitions, salons and commercial spaces.

The back has the same finish as our canvas prints.

The wooden frame and stretched canvas remain visible, giving the divider a clean and professional appearance.

Yes.

All room dividers fold easily, making them convenient to move, transport and store.

Dust can be removed using a soft microfiber cloth.

Avoid abrasive cleaners or excessive moisture.

Most of our products are available with custom personalization.

These include canvas prints, PVC wall panels, wall murals, decorative room dividers and decorative wall clocks.

Many designs can also be adapted to custom sizes or produced using your own images.

Absolutely.

We can create personalised products using your own photographs, digital artwork or illustrations.

Before production begins, we'll check the image quality and prepare a digital preview for your approval.

For the best printing results, we recommend high-resolution images.

If you're unsure whether your file is suitable, simply send it to us. We'll evaluate the quality before production and let you know if any improvements are needed.

Yes.

We can add names, dates, quotes, messages or any other text to your design.

This makes personalised wall décor especially popular for gifts and special occasions.

Yes.

In many cases we can modify colours to better match your interior or personal preferences.

We'll always confirm the final design with you before production.

Yes.

We can often remove unwanted people, objects or background elements and make other image adjustments before printing.

Absolutely.

We can combine several photographs into a professionally designed collage suitable for canvas prints, wall panels, wall clocks or other personalised products.

Yes.

Whether you already have a concept or just an idea, we'll work with you to develop a unique design tailored to your project.

This includes residential interiors, commercial spaces, branded projects and personalised gifts.

We can create almost any custom wall décor project, provided the necessary image rights and print quality requirements are met.

If a file isn't suitable for printing or a requested design would infringe copyright or trademark rights, we'll explain the reason and suggest an alternative solution whenever possible.

Yes.

All of our products are crafted in-house at our workshop in Varna, Bulgaria.

Managing every stage of production ourselves allows us to maintain high quality standards and provide flexible customization.

Our workshop is located in Varna, Bulgaria.

This is where every product is printed, assembled, quality checked and carefully packaged before shipping.

Production starts after your order has been confirmed.

For personalised products, production begins only after you've approved the digital preview.

This ensures every detail has been reviewed before printing.

Most orders are produced and delivered within 2 to 4 business days.

Production times may vary slightly for larger or more complex custom projects.

No.

Almost every product is made to order specifically for you.

This approach allows us to offer a much wider selection of designs, sizes and customization options than traditional stock-based retailers.

Absolutely.

Every product undergoes a quality inspection before it leaves our workshop.

We carefully check print quality, colours, materials, assembly and packaging to ensure everything meets our standards.

We use professional large-format printing equipment together with high-quality UV-resistant, eco-friendly inks.

This ensures sharp details, vibrant colours and long-lasting durability.

We carefully select materials that combine durability with excellent visual quality.

Depending on the product, we use premium canvas, rigid PVC panels, wooden frames and professional wall mural materials.

❤️ Our recommendation:
We choose every material with long-term performance in mind, so your décor continues to look beautiful for years to come.

Yes.

You're welcome to visit us, but we kindly ask that you contact us in advance to arrange a convenient appointment.

This allows us to dedicate enough time to discuss your project and answer any questions you may have.

You can place your order in whichever way is most convenient for you:

• 🛒 directly through our online store;
• ☎️ by phone;
• 💬 via Viber;
• ✉️ by email – especially for custom projects.

Whichever option you choose, we'll be happy to assist you from your initial enquiry through to production.

❤️ Our recommendation:
If your project includes custom sizes, photographs or design ideas, Viber and email are usually the easiest ways to share your files with us.

No.

You can order without creating an account.

We also offer a Quick Order option, where you only need to provide your name and phone number. Registration and an email address are not required.

Once we receive your request, we'll contact you to confirm the order and discuss any necessary details.

💡 Our advice:
For personalised products, we recommend providing an email address so we can send you the digital preview for approval.

Simply contact us and send us your photographs, artwork, measurements or ideas.

Once we've discussed all the details, we'll prepare a digital preview and begin production only after you've approved it.

❤️ Our recommendation:
The more information you provide—such as room photos, measurements or inspiration images—the easier it is for us to recommend the best solution.

Yes, provided production hasn't started yet.

Please contact us as soon as possible, and we'll do our best to make the requested changes.

Yes, as long as production hasn't begun.

For personalised products, production starts only after you've approved the digital preview.

Once we receive your order, we'll review all the details and contact you if any clarification is needed.

For customised products, we'll first prepare and send you a digital preview.

Production begins only after your approval.

Once your order is completed, it's carefully packaged and shipped using our delivery partner.

❤️ Our recommendation:
We stay in touch throughout the entire process to make sure everything goes smoothly and you're fully informed every step of the way.

In many cases, yes.

One of the unique advantages of IwiDecor is that the same artwork can often be produced as a canvas print, wall mural, decorative room divider, wall clock or other decorative product.

This makes it easy to create a consistent interior style throughout your home or business.

Most orders are produced and delivered within 2–4 business days.

Because every product is made to order, production begins after your order has been confirmed.

💡 Our advice:
For personalised products, the production time starts after you've approved the digital preview.

We ship all orders with Speedy and offer several delivery options:

• 🏠 Home delivery
• 🏢 Delivery to a Speedy pickup office
• 📦 Delivery to a Speedy parcel locker (available for prepaid orders when the product size allows)

The shipping cost is the same for home delivery and pickup office delivery.

We also ship to countries across the European Union.

💡 Our advice:
If you'd like delivery to a parcel locker, simply let us know when placing your order. We'll confirm whether your chosen product is eligible.

Shipping costs depend on your chosen payment method.

• €3.90 for prepaid online orders.
• €4.90 for Cash on Delivery orders.

The additional charge covers the Cash on Delivery service provided by the courier.

Yes.

We deliver throughout Bulgaria and to countries across the European Union.

If you're ordering from another EU country, feel free to contact us for shipping details and delivery times.

Every order is carefully packaged to ensure it arrives safely.

We use protective packaging materials selected specifically for each product type and size.

❤️ Our recommendation:
We take as much care with packaging as we do with production, because your order should arrive looking exactly as it left our workshop.

Please contact us as soon as possible if your package arrives damaged.

We'll guide you through the replacement process and do everything we can to resolve the issue quickly.

Good to know:
We recommend inspecting your parcel when it is delivered.

Yes, whenever possible.

If you have a preferred delivery date, let us know when placing your order and we'll do our best to arrange dispatch accordingly.

If you've provided an email address, you'll receive a tracking number once your order has been dispatched.

You can use this number to track your shipment through the Speedy tracking system.

In many cases, yes.

If your order is urgent, please contact us before placing it. Depending on our production schedule, we'll check whether we can complete it within a shorter timeframe.

💡 Our advice:
The earlier you get in touch, the greater the chance that we'll be able to meet your preferred delivery date.

We offer several payment options:

• 💳 Credit or debit card
• 💙 ePay
• 🏦 Bank transfer
• 💶 Cash on Delivery
• 🌍 PayPal

You can choose your preferred payment method during checkout.

Yes.

When you pay online by credit/debit card or ePay, you receive a 3% discount on your order.

Prepaid orders also benefit from:

• ✔ lower shipping costs (no Cash on Delivery fee);
• ✔ the option of delivery to a Speedy parcel locker, where the product size allows.

❤️ Our recommendation:
Online payment is the quickest and most economical way to complete your order.

Yes.

If you prefer to pay by bank transfer, we'll provide all the necessary banking details after your order has been placed.

Yes.

We issue VAT invoices for both private customers and businesses upon request.

If you require an invoice, simply provide your billing details when placing your order.

Absolutely.

We regularly work with companies, interior designers, hotels, restaurants, offices and other organisations.

We can prepare quotations, issue VAT invoices and discuss custom pricing for larger projects.

Yes.

You may return eligible products within 14 days of receiving your order.

To begin the process, simply complete our Returns & Exchanges form and we'll guide you through the next steps.

💡 Our advice:
If you're unsure whether your order is eligible for return, feel free to contact us. We'll be happy to help.

Personalised products are made specifically for you using your custom dimensions, photographs, artwork, text or other individual requirements.

For this reason, they cannot be returned under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), which excludes goods made to the consumer's specifications or clearly personalised from the standard right of withdrawal.

❤️ Our recommendation:
Before production begins, we always send you a digital preview for approval. This gives you the opportunity to review every detail and request changes before your order is produced.

Please contact us as soon as possible if your order has been damaged during shipping.

We'll help you complete the replacement process and work quickly to resolve the issue.

Good to know:
We recommend inspecting your parcel as soon as it is delivered.

Every product is carefully inspected before leaving our workshop.

However, if you discover a manufacturing defect, please contact us immediately. We'll review the situation and provide an appropriate solution as quickly as possible.

If you experience a problem with your order, simply contact us and provide a brief description together with a few photographs.

This helps us assess the issue quickly and offer the best possible solution.

Once we receive your request, we'll review the information and contact you with the next steps.

Our goal is always to resolve replacement requests as quickly and smoothly as possible.

We regularly work with:

• 🏨 Hotels and guest houses
• 🍽️ Restaurants and cafés
• 🏢 Offices and business premises
• 🏥 Medical centres and clinics
• 🎓 Schools and educational facilities
• 💇 Beauty salons and studios
• 🎨 Interior designers and architects

Absolutely.

We regularly create bespoke interior décor based on architects' drawings, designers' concepts, branding guidelines and client specifications.

Many projects also include company logos, corporate colours and custom graphics.

Yes.

We offer individual pricing for larger quantities and complete commercial projects.

💡 Our advice:
Send us information about your project and we'll prepare a personalised quotation.

Yes.

We prepare quotations for businesses and issue VAT invoices for all commercial orders.

You can reach us in whichever way is most convenient:

• ☎️ Phone
• 💬 Viber
• ✉️ Email
• 🌐 Contact form on our website

We'll respond as quickly as possible.

Our current business hours are listed on the Contact page of our website.

If you contact us outside working hours, we'll get back to you as soon as possible.

Our workshop is located in Varna, Bulgaria.

From here we manufacture and ship orders throughout Bulgaria and across the European Union.

Yes.

Please contact us in advance so we can arrange a convenient appointment and give you the time and attention your project deserves.

You can send your images via:

• 💬 Viber
• ✉️ Email
• 🌐 Our website contact form

We'll review the image quality and let you know if any adjustments are needed before production.

Simply contact us by phone, Viber or email and tell us about your project.

We'll be happy to recommend the most suitable product, material, size and design for your space.

❤️ Our recommendation:
If possible, send us a photo of the room you're decorating. This allows us to provide much more accurate recommendations.